Laptop Insurance FAQ's, Laptop Protection Plan FAQ's

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Why should I purchase Laptop Protection Plans from OneAssist?

Your manufacturer covers you against internal manufacturing defects. However, in every-day scenarios, your laptop may get accidentally damaged leading to screen cracks, or any other damage; liquid may spill on it, damaging the internal components; or it may suffer from electrical or mechanical shocks. OneAssist Laptop Protection Plan covers you against these scenarios which your warranty doesn’t
What are the benefits under Laptop Protection Plans?

You are entitled to the following benefits under your protection plan:

1) 24x7 call center assistance

2) Protection against accidental physical and liquid damage

3) Protection against electrical and mechanical breakdowns

4) Free device pick-up and drop service for all your repairs
What will be the duration of my plan?

Your protection plan is applicable for a period of 1 year from the date of activation of your plan
When can I buy OneAssist Laptop Protection Plan?

Laptop devices which are up to 30 days old are eligible to buy this plan. Please note that, devices that are manufactured in India or legally imported through official channels in India and sold through legal and official channels are applicable for OneAssist Laptop Protection Plans
When should I intimate OneAssist in case of damages/breakdowns?

In case of any damages/breakdowns, you are to intimate OneAssist on its toll-free number at 1800 123 3330 within 48 hours
What is the claim process in case of damages/breakdowns?

In case of damages/breakdowns, you are requested to follow the below steps:

1) Inform OneAssist within 48 hours to raise a claim request

2) Log-in to https://www.oneassist.in/ and submit all relevant documents. Please note that you may be requested to submit additional documents during later stage

3) Once, your documents are verified, OneAssist will liaise with its logistics partner and arrange for your device pick-up to be submitted to an authorized repair center for carrying out repairs

4) OneAssist will liaise with its insurance partner to validate your claim. Once it is deemed it is valid, you will be requested to pay a small excess fee (please refer to terms and conditions of your plans) so that we can proceed ahead for the repairs

5) Once the device is repaired, we will coordinate with the logistics team to deliver the device back to your doorstep
What are all the documents required for making a damage/breakdown claim?

The following are the list of tentative documents required:

1) A duly filled in and signed claim form and discharge voucher

2) Images of damaged laptop with clear image of Serial no.

3) Payment of excess fees

4) Govt issued ID proof of laptop purchaser

5) Screenshot/picture of disabled ‘Find my Mac’, in case of Apple devices

6) Any other documents that may be required for further processing your damage/breakdown request
What are all the documents required for making a claim?

The following documents are required to make a claim:

1) A duly filled in and signed claim form

2) Copy of FIR/police intimation filed with the nearest police station mentioning the serial number of the laptop and complete narration of the incident

3) Govt issued ID proof of the laptop purchaser

4) Any other documents that may be required at a later stage
How many claims can I make?

You are eligible to make 2 claims during your membership period provided that the 1st claim has not been settled under BER
What is BER?

Beyond Economic Repair or BER is a scenario in which the repair costs of your laptops is more than 75% of the sum insured or invoice value of your device, whichever is lesser. Once the claim has been settled under BER, you won’t be able to raise any more claims under your protection plan

What is the applicable depreciation in case of BER?

The applicable depreciation in case of BER is as below:

Age of the Insured Gadget	Depreciation %
Up to 6 months	15%
6 months to 12 months	25%
12 months to 18 months	35%
Above 18 months	45%

Is the claim process cashless?

Yes, the claim process is cashless. You are just required to pay a small excess fee for us to go ahead with the repair.
What is not covered under the protection plan?

The following scenarios are not covered under your protection plan:

1) Damage to your device due to wilful negligence

2) Damage caused from unauthorized repair

3) Damage to accessories and cosmetic damages

4) Device is bought outside India

Please refer to the detailed Terms and Conditions for the list of exclusions
How and when can I cancel my membership?

You can cancel your membership anytime within 30 days of purchase of your plan and get a full refund provided that you have not raised any claim with us

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Laptop Insurance FAQ's

Why should I purchase Laptop Protection Plans from OneAssist?

What are the benefits under Laptop Protection Plans?

What will be the duration of my plan?

When can I buy OneAssist Laptop Protection Plan?

When should I intimate OneAssist in case of damages/breakdowns?

What is the claim process in case of damages/breakdowns?

What are all the documents required for making a damage/breakdown claim?

What are all the documents required for making a claim?

How many claims can I make?

What is BER?

What is the applicable depreciation in case of BER?

Is the claim process cashless?

What is not covered under the protection plan?

How and when can I cancel my membership?

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